To work ethically, impartially and innovatively to be the best choice in accreditation services.

Associate, Advisor, Authority, Client, Member of the Collegiate Bodies, Evaluator, Supplier, ema people, stakeholders and users of our services, all of us who work in ema, for ema and because of ema, today we commit to giving our best every day, to BEING YOUR BEST OPTION:

1.- To be the best option in “Evaluation and Accreditation” services, by providing the effectiveness, efficiency, ethics, reliability and professionalism that guarantee technical confidence in accredited services, by having the highest national and international recognition and always working in accordance with current legislation and regulations, with warmth and respect, or by listening and attending to needs.

2.- To be the best option in “Training, communication and dissemination” services, by providing knowledge, experiences and available, truthful, updated and timely information, which allows us to remain at the forefront, in comfortable and safe facilities or through cutting-edge electronic means, offering convenient facilities for the development of their activities.


3.- To be the best option in “Personal care and assistance, by telephone or by electronic means”, by providing respectful, affable, expeditious and adequate treatment, with empathy, kindness and courtesy, giving timely, reliable and convenient guidance and information, taking care of confidentiality and the regulations of privacy and security of information.

4.- To be the best option as a ” Employment Center”, by providing an excellent working environment where all human beings are respected and cared for, without distinction, where ethics, safety, hygiene and adherence to values, camaraderie and effective communication prevail, in addition to receiving fair remuneration , empowerment, opportunities for development and growth and quality of life programs, always under current legislation applicable to workers and workplaces.


5.- To be the best option in “Information Technology, Finance and Administration” services, through innovation, security, quality and integrity in the services offered by the entity with excellence, continuous improvement and compliance with current tax regulations and information security standards; adhering to the entity's procedures. Maintain closeness with our stakeholders, anticipating their expectations, in addition to providing them with safe, comfortable and sustainable facilities.

6. To be the best option in “Hologram Sales” services, in the facilities for the attention, orientation, projection, programming, disposal, sale and control of holograms and UI-type seals for Inspection Units in measuring instruments.

7. To be the best option in “Leasing” services, with comfortable, safe and state-of-the-art facilities, at competitive costs.

8. To be the best option in national and international “Standardization” services, promoting participation in the committees of our interest, contributing knowledge and experience for the benefit of the sectors related to conformity assessment activities.

9. To be the best option in the “ema Contact Center”, attending to the specific needs of our clients, offering timely responses in operational and management processes, advice on the Saema and Sicohol systems, as well as the dissemination of the courses and events that ema offers, handling precise information with empathy, respect and willingness.”



It is represented by a swan, because it is a very beautiful flying bird, we consider it the dream of excellence.

ema's raison d'être is to accredit conformity assessment bodies that comply with national and international regulations .

Our Mission is represented by a bee, because this flying insect works day after day until it achieves its goal.

With a focus on social responsibility, to accredit reliable and technically competent conformity assessment bodies to assess standards for the benefit of living beings and the planet.

At the Mexican accreditation body, a. c., we are committed to providing accreditation services, seeking to be the best option, acting with integrity and social responsibility, providing equitable conditions to all our stakeholders, taking action to care for the environment, contributing to the achievement of sustainable development objectives, promoting a climate of respect, inclusion and diversity in accordance with our Organizational Culture and our Human Capital Policy, guaranteeing reliability, technical competence, transparency and professionalism in accordance with national and international standards, guides and guidelines.

As well as strengthening the conformity assessment system, safeguarding national interests related to health, care for the environment, the safety of users, consumers and stakeholders, to contribute to a better quality of life in society and the sustainability of the organization.

At the mexican accreditation body, a.c. we are committed to protecting and preserving the information of ema personnel, our clients, members of the ema Evaluators Register, members of collegiate bodies and interested parties, against internal or external threats, deliberate or accidental, in order to ensure the confidentiality, integrity, availability and legality of information and data. Likewise, we undertake to record any incidents that may arise, analyze their causes and deal with them accordingly.

This policy applies to the entire Information Security Management System (ISMS) as well as to personal data, in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties.

The responsibility for implementing this policy lies with the Senior Management Team, ema staff, members of the ema Register of Evaluators, members of collegiate bodies and stakeholders who have a role in the Information Security Management System (ISMS) and personal data.

All security incidents must be reported to the Director or Manager of the area responsible for the safeguarding and proper use of personal information and data, who in turn will report it to the Executive Management. Failure to comply with the provisions established for the proper use and safeguarding of personal information and data will result in the corresponding criminal complaint and/or legal or administrative sanction, according to the magnitude and nature of the offense.

At the Mexican accreditation body, a. c., we promote effective communication among all our staff to encourage transparency, fairness and productivity among employees through unrestricted free access to all hierarchical levels and all work areas, basing our behavior on our values.

Employees are free to express their comments, doubts and concerns in a consistent and assertive manner, without this expression of opinion having any effect that would be detrimental to them. They may also make use of the various internal communication mechanisms that the organization has implemented for the benefit of its employees.

It undertakes to carry out its accreditation and related activities in a transparent manner, with integrity, and in accordance with the rules of ethics and honesty. In the mexican accreditation body, a. c.it will provide accreditation services on an equal basis in accordance with established procedures without the intention of benefiting or prejudicing any client requesting accreditation or related services. All personnel involved in the accreditation process and associated processes must report without delay any relationships they have with their clients, friends, family or any other relationship that may compromise their performance, objectivity or corresponding judgment. The senior management of the mexican accreditation body, a. c., undertakes to carry out accreditation activities, manage conflicts of interest, and ensure the objectivity of its accreditation activities, mitigating any risk to impartiality that has been identified in accordance with the corresponding procedures and policies.

With regard to stakeholders and service providers with whom EMA works or has a relationship, the organization's staff or their relatives may not make use of the services they offer for personal benefits or events, in order to safeguard impartiality and avoid any type of conflict of interest that may arise.


 

Within the Organizational Culture that distinguishes the mexican accreditation body, a. c., there are values that characterize the professional ethics of our collaborators. For this reason, and in order to reinforce actions that promote the ethics and integrity with which all the personnel who provide their services to this Institution perform their duties, no member of ema's staff is allowed to receive any gift, present, benefit or favor of any kind in connection with the performance of their activities at ema.

In the event that any of our stakeholders wishes to give a gift, EMA staff must inform them that we are not allowed to accept it and, if they insist, the gift must be handed directly to the Administration Department and raffled among all our staff during one of the meetings and/or celebrations with EMA people.

In the Mexican accreditation body, a. c., it is strictly forbidden to make bad or tasteless jokes between colleagues, to use offensive language, as well as verbal or gestural allusions of a sexual or double meaning content. Our policy prohibits the generation of rumors that damage the image of any collaborator and we are committed to generating a work environment free of discrimination, workplace violence and sexual harassment.
Therefore, any personnel who are found to be in breach of the “Policy for the Prevention of Sexual Harassment, Workplace Violence and Discrimination” mentioned in the previous paragraph or who engage in practices of soliciting sexual favors under threat of dismissal or as a condition for granting raises or promotions, will be dismissed from their position, in addition to the fact that the entity will file a complaint with the corresponding authority.
At ema we contribute to the construction of a culture free of sexual harassment, workplace violence and discrimination. To this end,

a. We train and raise awareness among our employees for prevention, in collaboration with social institutions that disseminate information on the subject.

b. We address the concerns expressed by employees with integrity and confidentiality, respecting human rights.

c. We follow up on the cases reported by employees and report to the relevant authorities when appropriate.

d. The Senior Management Team determines the actions to be taken in each case according to the level of seriousness.

Scope

This Policy is applicable to all employees of the Mexican accreditation body, a. c.
Any form of mistreatment, violence and segregation by the Extended Senior Management Team of the Mexican accreditation body, a. c. towards staff and between staff in relation to the following is strictly prohibited:

Objective of the Workplace Equality and Non-Discrimination Policy

To establish the guidelines that promote a culture of labor equality and non-discrimination in ema and guarantee equal opportunities for each person on the staff, in accordance with the provisions of section III of Article 1 of the Federal Law to Prevent and Eliminate Discrimination (LFPED).

Definitions

Terms applicable to the Workplace Equality and Non-Discrimination Policy for the entity that are contemplated within the objective of the latter, such as:.

Sex: The set of biological, anatomical and physiological differences in human beings that define them as women or men. It includes the obvious diversity of their external and internal genital organs, the endocrine particularities that sustain them and the differences relating to the function of procreation.

Violence: Any action or omission that causes psychological, physical, patrimonial, economic, sexual harm or suffering, or death, and that can occur in both the private and public spheres.

Discrimination shall also be understood to include homophobia, misogyny, any manifestation of xenophobia, racial segregation, anti-Semitism, as well as racial discrimination and other related forms of intolerance.

General principles

At ema we are committed to complying with the Women's Empowerment Principles, launched in 2000 as a joint initiative of the United Nations Global Compact and UN Women.
These principles constitute a comprehensive strategy for the growth and development of ema with an inclusive approach and a gender perspective, promoting transparency and accountability.

Women's Empowerment Principles at ema:

In the Mexican accreditation body, a. c., human beings are the most valuable resource, which is why we promote a cordial and friendly working environment, being one of the best companies to work for in Mexico, in a continuous search for mechanisms that help us improve the quality of life and achieve the highest distinctions and recognitions. At ema we are committed to working to comply with national and international standards, in accordance with our values and in compliance with the Federal Labor Law and our Internal Regulations, in a safe and hygienic environment where ethics and consistency prevail. The organization has regulatory health and safety measures in place, therefore: We do not hire minors, we avoid forced labor, we treat all human beings equally regardless of gender, age, sexual preference, or politics, religion, or ideology. We respect the freedom of association of any group; at ema there is no discrimination, psychological, economic, power and/or sexual harassment, and we respect working hours at the start and end of the working day, at weekends and on public holidays.
This is our commitment to people.

The Mexican accreditation body, a. c., analyzes internal and external events using various methodologies that allow it to identify the frame of reference in which its activities take place. This makes it possible to identify the risks that affect the objectives established in the strategic planning.
Risk analysis is prepared and updated in accordance with strategic planning. This is updated in accordance with the results obtained during the working year, taking into account feedback from stakeholders and understanding their nature and characteristics.
Risk assessment makes it possible to support the decision on the level of risk and to select the most appropriate treatment option to keep it at an acceptable level.

It isema's policy to:

The Mexican accreditation body, a. c., undertakes to guarantee that all accreditation and evaluation processes, training, room rental and the sale of holograms and other products (BOUTIQUema, badges, uniforms, etc.), operate properly to ensure continuity, timeliness, quality and reliability, by implementing a business continuity plan to protect the entity's processes.

A business continuity plan is understood to be a documented and tested plan for responding to an emergency in an appropriate manner, thus achieving minimum impact on the operation of the business.

For the application of the Business Continuity Plan, the following are established as essential elements: the safeguarding of human life, the continuity of operations, the protection of the company's assets and the protection of the environment. A Contingency Committee is created, under the coordination of the person responsible for Business Continuity, this being the General and/or Executive Management, with the participation of the Area Managers and Directors.

Human, financial and material resources will be provided to ensure compliance with this policy and the implementation of the business continuity plan.

This policy applies to all ema people in order to ensure business continuity in the event of an event that affects normal operation. It will be the responsibility of the Contingency Committee to implement the necessary actions to comply with business continuity, to comply with this policy and to formulate and manage modifications to it.

Integrity and transparency
Acting with honesty, consistency, ethics and rectitude.
 
This is a non-negotiable priority value.
 
It is represented by a condor, as it is a very strong flier that nobody can beat.

Service of Excellence with a resilient approach
To fulfill the commitments established verbally or in writing, in a timely manner, seeking to anticipate and always exceed the expectations of our clients, authorities and stakeholders, to be their best option.


Represented by a dove because, during the war, as excellent messengers they fulfilled their objective, delivering letters against all adversity.

Professionalism and Personal Development with a focus on results
Working by using and transmitting our knowledge, promoting our personal and professional growth, adhering to the rules and procedures that apply to us, through continuous improvement.

Represented by the owl as a symbol of wisdom.

Exemplary leadership
Getting it right first time, achieving savings and optimizing time and resources. Influencing stakeholders to increase technical competence and reliability, the recognition of ema and accredited bodies.

The eagle represents this value because it is our symbol, a strong and solid leader that represents Mexico, the Mexico we want.

Working together in a spirit of camaraderie towards a common goal, contributing innovative ideas and designing comprehensive solutions for our daily activities.

We consider the duck to represent teamwork, due to its creativity and ability to unite in order to survive.

Recognising, caring for and valuing myself, others and my environment. Treating people fairly and promoting well-being at work.

This value is represented by the stork, as it is considered the symbol of respect for new life.

Be punctual, organized and careful both of the resources of our environment, and those that involve the development of our functions and try to reduce their consumption and negative environmental impacts.

Represented by the swallow, for its example of strict order to build its nest.

arriba